Refund Policy

Last Updated: May 18, 2026

This Refund Policy explains how refund requests are handled for digital products, applications, online experiences and related services provided by INFO MACRO INFORMÁTICA LTDA (“Info Macro”, “Company”, “we”, “our”, or “us”).

By purchasing or accessing our digital products, users acknowledge and agree to the terms described in this Refund Policy.

1. Company Information

2. Refund Eligibility

Customers may request a refund within seven (7) calendar days from the date of purchase, unless a different condition is clearly stated at the time of purchase.

Refund requests submitted after the seven (7) day period may not be eligible for approval.

3. Digital Products

Our products are primarily digital in nature, including but not limited to applications, ebooks, online educational content, digital materials, software-based experiences and related online resources.

Because digital products may be accessed immediately after purchase, refund eligibility may be reviewed based on purchase date, access status, product type and applicable consumer protection requirements.

4. How to Request a Refund

To request a refund, customers must contact us through our official contact page within seven (7) calendar days of purchase.

Refund requests should include:

• Customer name
• Email address used for the purchase
• Order or transaction reference, if available
• Name of the purchased product
• Reason for the refund request

5. Review Process

After receiving a refund request, we may review the request to confirm eligibility, transaction details and compliance with this Refund Policy.

We may request additional information when necessary to process the request properly.

6. Approved Refunds

If a refund is approved, the amount will generally be returned to the original payment method used at the time of purchase.

Processing times may vary depending on the payment provider, bank, card issuer or third-party processor involved in the transaction.

7. Non-Refundable Situations

Refunds may not be granted in situations including, but not limited to:

• Requests submitted after the seven (7) day refund period
• Abuse of the refund policy
• Fraudulent or unauthorized activity
• Violation of our Terms of Use
• Failure to provide sufficient transaction information

8. Chargebacks and Payment Disputes

Customers are encouraged to contact us before opening a chargeback or payment dispute, so we can attempt to resolve the issue directly.

Fraudulent or abusive chargebacks may result in account restrictions, access limitations or additional review.

9. Product Access After Refund

If a refund is approved, access to the related digital product, application, content or service may be revoked.

10. Changes to This Policy

We may update or modify this Refund Policy at any time.

Changes become effective immediately upon publication on this page.

11. Contact Information

For questions regarding this Refund Policy or to request support, users may contact:

INFO MACRO INFORMÁTICA LTDA

Website: infomacroltda.com

Contact Page: https://infomacroltda.com/contact/